Privacy Policy
The short version: We collect only what we need to respond to your inquiry and deliver your project. We don't sell your data. We don't spam you. You can ask us to delete your information at any time.
1. Who We Are
CopperBuilds ("we," "our," or "us") is a web design and digital marketing agency founded by Luis Echarri. We operate the website at copperbuilds.com and provide web design, SEO, Google Business Profile optimization, and social media services to small businesses.
For questions about this policy, contact us at lantech016@gmail.com.
2. Information We Collect
Information you provide directly
When you fill out our contact or quote form, we collect:
- Your name
- Your email address
- Your phone number (optional)
- Your business name and type
- The package or service you're interested in
- Any message or additional details you include
When you subscribe to our newsletter, we collect your email address.
When you become a client, we collect additional business information needed to complete your project (business address, login credentials for third-party tools, etc.). This is covered separately in your service agreement.
Information collected automatically
When you visit our website, we automatically collect:
- Usage data: Pages visited, time spent, referring URL, browser type, and device type—via Google Analytics
- IP address: Used to understand geographic traffic patterns. We do not use IP addresses to identify individuals.
- Cookies: Small files placed on your device to remember your preferences and track site usage. See Section 5 for details.
3. How We Use Your Information
We use the information we collect to:
- Respond to your quote requests and inquiries
- Deliver and communicate about your web design project
- Send project updates, invoices, and handover materials
- Send our newsletter (only if you subscribed—you can unsubscribe anytime)
- Improve our website and services based on usage patterns
- Comply with legal obligations
We do not use your information for automated decision-making or profiling.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to any third party.
We may share your information with trusted third-party tools we use to operate our business:
- Google Analytics—website traffic analysis
- Google Workspace—email and document storage
- Payment processors—for processing invoices (e.g. Stripe, PayPal). We do not store your payment card details.
- Project management tools—for internal project coordination only
- GoHighLevel—lead automation and call tracking for clients on Lead Machine and Market Leader retainer plans. GoHighLevel assigns a tracking phone number to the client's website, logs and records incoming calls, and sends automated SMS messages on behalf of the client business. Callers are notified by an automated message that the call may be recorded before the call connects. Call and SMS data is used solely to provide lead management and reporting to the client.
- BrightLocal—local SEO management for retainer clients, including citation tracking and automated review request campaigns. When enabled, BrightLocal sends review request emails and SMS messages to customers on behalf of the client business. Customer contact information used for review requests is provided by the client and processed by BrightLocal under their own privacy policy.
Each of these providers has their own privacy policy governing how they handle data. We only share the minimum information necessary for each tool to function.
We may also disclose information if required by law, court order, or to protect the rights, safety, or property of CopperBuilds or others.
Call recording notice
Websites we manage under Lead Machine and Market Leader retainer plans include call tracking and SMS automation powered by GoHighLevel. Phone calls made to tracked numbers on those websites may be recorded. An automated disclosure message notifies callers before the call connects. Recordings are accessible only to CopperBuilds and the client whose website generated the call, and are retained in accordance with GoHighLevel's data retention policy.
5. Cookies
Our website uses cookies to function and to understand how visitors use the site. The cookies we use fall into two categories:
- Essential cookies: Necessary for the website to work correctly. These cannot be disabled.
- Analytics cookies: Set by Google Analytics to track page views and usage patterns. These are optional. You can opt out via Google's opt-out tool or by adjusting your browser settings.
We do not use advertising cookies or tracking pixels for ad retargeting.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Contact form submissions: Retained for up to 2 years in case you return as a client
- Client project data: Retained for up to 5 years after project completion for business record purposes
- Newsletter subscribers: Retained until you unsubscribe
- Analytics data: Retained per Google Analytics' default retention settings (14 months)
7. Your Rights
Regardless of where you are located, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Ask us to delete your personal information ("right to be forgotten")
- Opt-out: Unsubscribe from marketing emails at any time using the link in any email we send
- Portability: Request your data in a portable format
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to non-discrimination for exercising your privacy rights.
To exercise any of these rights, email us at lantech016@gmail.com. We will respond within 30 days.
8. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or disclosure. Our website is served over HTTPS. We use password-protected tools and limit access to your data to people who need it to do their job.
No method of transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.
9. Children's Privacy
Our services are intended for adults running small businesses. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has submitted information to us, please contact us immediately at lantech016@gmail.com and we will delete it.
10. Third-Party Links
Our website may contain links to third-party websites (such as Google, Facebook, or Instagram). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we may notify active clients by email. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact:
- Email: lantech016@gmail.com
- Phone: +63 977 329 3969
- Business: CopperBuilds—copperbuilds.com
We aim to respond to all privacy-related inquiries within 2 business days.